All ISO management system standards are subject to a regular review under the rules by which they are written. Following a substantial ISO user survey the committee decided that a review was appropriate and created the following objectives to maintain its relevance in today’s market place and in the future:
• Provide an integrated approach to organizational management
• Reflect the increasingly complex environments in which organizations operate
• Enhance an organization’s ability to satisfy it’s customers
• Integrate with other management systems
• The adoption of the HLS as set out in Annex SL of ISO Directives Part 1.
• An explicit requirement for risk-based thinking to support and improve the understanding and application of the process approach.
• Fewer prescribed requirements.
• Less emphasis on documents.
• Improved applicability for services.
• A requirement to define the boundaries of the QMS.
• Increased emphasis on organizational context.
• Increased leadership requirements.
• Greater emphasis on achieving desired outcomes to improve customer satisfaction..
NB. It does not contain the complete content of the standard and should not be regarded as a primary source of reference in place of the published standard itself.
RavinderKakkar
Head of theCertification Body